All Correspondence in respect of Tours / Travel Services and bookings should be addressed to M/s Auron Global (hereinafter referred to as "Company", "We", "Us").
On confirmation of booking, your contract is with M/s Auron Global. A binding contract comes into existence once: - We confirm your tour / travel services in writing (email / WhatsApp / invoice), and - We receive the required advance/deposit amount from your end.
For all tour packages, a minimum 25% advance of the total tour cost is required to confirm the booking.
• Balance payment must be cleared 15 days prior to the commencement of services.
• Bookings made within 15 days of the departure date will be treated as late bookings, and 100% payment is required at the time of booking.
For peak season bookings (Christmas, New Year, festivals, long weekends), luxury trains, special events, group tours, helicopter journeys, or special hotels/resorts, full payment may be required at the time of booking.
Even after paying 25% advance, additional advance payment may be required depending upon supplier or airline deadlines.
• As per Government of India rules, TCS (Tax Collected at Source) is applicable on International Holiday Packages.
• TCS once collected is non-refundable, even in case of cancellation or modification.
• TCS can be adjusted against Income Tax liability while filing Income Tax Returns.
Clients may make payments through: - Cheque / Demand Draft - Bank Transfer (NEFT / RTGS / IMPS) - QR Code / UPI
Important Notes: - All payments must be free from withholding taxes or deductions. - Bank charges (Indian or International) shall be borne by the payer. - If payment via QR code is made using a credit/debit card, applicable gateway or bank charges will be borne by the client.
Auron Global or its representatives will never ask for: - Net Banking login details - Passwords, OTPs - Transfer of funds to personal accounts - Installation of third-party remote apps (AnyDesk, TeamViewer, etc.)
If you receive any such request, please do not act and report immediately to our official contact.
Written confirmation includes email, official WhatsApp number, or invoice issued by the Company.
| Time Period Before Departure | Cancellation Charge |
|---|---|
| 60 days or more prior to departure | 10% of total tour cost |
| 59 – 30 days prior | 20% of total tour cost |
| 29 – 15 days prior | 25% of total tour cost |
| 14 – 8 days prior | 50% of total tour cost |
| 7 days or less / No Show | 100% (No Refund) |
Important Notes:
• Cancellation charges are calculated on the total booking amount, not on the advance paid.
• The minimum cancellation charge shall be 10% of the total tour cost, or as per the applicable slab, whichever is higher.
• For cancellations after tour commencement, refunds (if any) depend solely on recoveries from suppliers.
• No refund for unused services such as hotels, flights, meals, sightseeing, or transfers.
If Auron Global cancels the tour after booking confirmation: - Client may opt for a Credit Note (valid for future travel), OR - Refund after deduction of non-recoverable supplier charges, if any.
• 15–30 working days (subject to bank and supplier processing timelines).
• Refunds will be made to the original payer only.
• Bank / gateway charges will be deducted from the refundable amount.
• No refund for partially utilized services.
It is mandatory for all guests to provide valid Photo ID: - Foreign Nationals: Passport + Valid Visa - NRI Clients: Passport copy - OCI/PIO Holders: Passport + OCI/PIO card - Indian Nationals: Passport / Driving License / Voter ID / Aadhaar
• Standard check-in is around 1400 hrs and check-out around 1100 hrs, subject to hotel policy.
• Early check-in or late check-out is subject to availability and may attract extra charges.
• Vehicles are provided strictly as per itinerary.
• Extra usage beyond planned sightseeing or transfers is not included and will be chargeable.
• All itineraries are tentative and subject to change due to weather, road conditions, safety concerns, airline or supplier changes.
• No refund shall be provided for itinerary changes made in the interest of safety or operational reasons.
Auron Global acts only as a booking agent for airlines, hotels, transporters, cruise lines, and other service providers. - We are not responsible for service deficiencies, delays, overbooking, baggage loss, or operational issues of third-party suppliers. - All services are governed by the respective supplier's terms and conditions.
Auron Global does not provide travel insurance. Clients are strongly advised to arrange comprehensive travel insurance covering: - Medical emergencies - Accidents - Trip cancellation - Loss of baggage
• Visa approval/rejection is solely at the discretion of the respective embassy/consulate.
• Auron Global shall not be held responsible for visa rejection, delay, or refusal.
• Visa fees and related charges are non-refundable.
Auron Global shall not be liable for failure or delay in performance due to events beyond reasonable control including but not limited to: - Natural disasters - Pandemics - Government restrictions - War, strikes, riots, political disturbances
Obligations accrued prior to the Force Majeure event shall remain payable.
• Company's maximum liability shall not exceed the total amount paid by the client.
• No liability for indirect, consequential, or incidental losses.
All disputes shall be subject to exclusive jurisdiction courts at New Delhi, India.
• Company reserves the right to amend these Terms & Conditions without prior notice.
• By confirming a booking, the client acknowledges that they have read, understood, and accepted all Terms & Conditions.
Auron Global offers customized domestic & international tour packages, reliable service partners, transparent pricing, and dedicated travel support to make your journey smooth and memorable.
Travel with confidence. Travel with Auron Global.
